Cancellation and Returns

CANCELLATION

We do not have any specific option for order cancellation on our website. However, you may call us within 24 hours of placing an order. If it is still in the processing stage, we may be able to cancel it. In the event of cancellation, we will return the entire amount back to your account within 15 working days.

Please note that there may be certain orders that we are unable to accept and may have to cancel.We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase or any defect regarding the quality of the product. 

 

RETURNS & REFUNDS

If you receive an incorrect or damaged product or you want a different size, kindly call us within 48 hours on our customer care number and we will have the pick up arranged and send you the right order or replacement for the damaged product or a different size as soon as possible as per your requirement. Please note that Ebony Twist will arrange for a pick up only once in order to have the right product delivered to you. Products once exchanged cannot be exchanged or returned again.

If you wish to return the product for any other reason, we will accept it back with no questions asked. All you have to do is notify us on admin@ebonytwist.com and courier the product back within 5 working days of recieving it. Please ensure that you pack items securely and safely to prevent any loss or damage during transit. Also make sure that the original packaging and invoices are intact.  We recommend you use a reliable courier service. The costs for the return will be borne by the customer. Ensure that the following address is securely pasted on the returns box:

402, Prince Palace, General Vaidya Chowk,Panchpakadi,Thane (w)- 400 602  Ph:+91 9820677054

Once your return is received by us, it will be be checked for quality. For valid and accepted returns, the entire amount will be refuned to you in your Ebony Twist account in the form of a coupon or credit note which can be used for a future purchase on www.ebonytwist.com within a period of 6 months.This is subject to your return having met the requirements of being unused and unwashed, returned within 5 days.Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

A notification with the status of return will be sent you within 48-72 working hours the date of receiving the item.

 

Please note: * Products bought on sale are non-refundable and non-exchangeable

                   * We do not accept any returns on intimate items like shape wear, swimwear and nightwear for hygiene purpose.

                   * Sale of accessories and jewelry is a final sale. No returns/exchanges will be accepted.

 

CASH ON DELIVERY

If order was Cash on Delivery, COD charges of Rs.100 will not be reversed.

In case you do not accept the delivery of verified COD order, we may have to revoke Cash on Delivery option from your account for future purchases.